It’s our job to recognize what is required from us, at any stage of an interaction
But how? Lets see…
So how is performance tracked on a high performing sales floor?
Option A is the workload (the plane)
Option B is the mindset (the pilot)
The pilot controls the plane. High workload with low quality can reach no destination
Why a gyroscope and transport vehicles for visuals?
Gyros are used in every transport vehicle. They represent the balancing force that always finds our center, no matter how hard conversations pull.
Here’s what to look for as a starting point:
Quantitative metrics: Number of calls, talk time, conversion rates
Qualitative metrics: Under 30 second drop offs, second call ghosting, client remorse
Mindset workshop details
Who are we in a conversation, and who’s standing in front of us? Can the conversation be avoided or is it necessary? Who decides in either case?
We are far from a time when conversations were required to outline specs and features. All of it is accessible online, combined with the power of reviews to support buy/sell decisions.
Impactful conversations are non existent because we are still wired to think we can make a difference using outdated methods.
Duration: 16 hours
Location: Physical, at broker’s location
Group size: Min-5 trainees, Max-unlimited
Structure: 16 hours
- 4 sub-modules
- Custom structure depending on location
- Compact 2 full days (recommendation: abroad)
- or split in 4 days (morning or afternoon – recommendation: Cyprus)
Every conversation is by nature transactional. The transaction can be asking for emotional, physical, or monetary exchange and is therefore binary in its nature. If every interaction calls for something to be given, something must be taken.
A call from an unknown number, an unexpected knock at your door, a stranger coming up to you with purpose… your immediate reaction? What do they want to take from me?
Only the first step in many that we need to understand to become better communicators in today’s environment.
Mindset training is an invaluable tool already delivered to some of the most demanding teams (at least from our visibility) in our industry. Stale vicious cycles can erode even the most experienced teams and result in employee churn or burnout.
On its own, Mindset is ideal for experienced participants who are looking to reignite and reposition themselves as authorities in their space. This being said, we have seen great results from groups that were a mix of new and experienced individuals who shared their insights and strengthened our interactions.
This program is suitable for anyone involved with brokerages in the CFD space or other. Departments most likely to apply the material in their daily workload are:
- Business development
- Sales
- Customer support
- Marketing
Positions we have also trained include:
- Back office and compliance departments
- HR managers
- Project owners
- Executive management
- Boards of directors
Within the context of this program, a simple yet all inclusive assessment is conducted at the end. The assessment is not used for grading purposes but to identify weak points and close any gaps.
Certification
All attendees will receive a certificate of completion.
Pricing: Contact us for a quotation
Discounts available for:
- Groups of over 20 attendees
- Groups of over 50 attendees
- Emerging markets
For training bookings outside Cyprus:
- No added cost, if training is part of a pre-planned visit initiated by allFX-Consult. Subscribe to our mailing list to know if your location is on our calendar.
- Flights and accommodation (if required), are covered by the client for tailor-made bookings.
Growth is achievable
when people listen
Do they get you?
Four modules designed specifically for the online trading industry, with no jargon and no inapplicable material.
100% interactive, with high energy and real impact to support a critical function.
With our ACE framework, at the core!
100% of trainees, report they left the training programs more confident than they were prior to the training.
Over 80% of our broker-clients, report uptick in their team’s performance within the first week post training.
You know how hard it is to find talent
you also know how hard it is to keep it
Information and education should be FREE.
Learning how to use it, is what will make the DIFFERENCE.
Use our website as a free resource and get in touch when ready to put it into play.
Mindset Workshop FAQs
If my team is hitting their quantitative call targets, isn't that a good sales job?
No. High activity metrics without substance, are a recipe for disaster. Everyone sells a little different and that’s ok.
Brokers hire experienced reps because they trust that they know how to sell. And they do. But as the environment constantly changes, there’s a huge difference between thinking we’re selling, and whether we actually sell/close. Reps are doing a fantastic job even though targets may be missed. It’s our job to rebalance their thought process, to structurally help them perform.
ACE explains why leads remain leads, why calls get ghosted, why clients get frustrated/regret and so much more.
How do qualitative failures like ghosting and withdrawals tie back to mindset?
Arrogance, entitlement, aggression. When a prospect or a client answers a call, we assume we have the right to pitch. A low-value, overly optimistic approach that triggers immediate red flags. Our Mindset module shifts the predisposition of “They answered, so I now can sell” to “They answered, so now I must earn the right to stay in the room.”
The 10 elements of ACE ensure enough value is transmitted to secure more conversations, increased engagement with the brand and plenty of actions tied to onboarding activity.
What does mindset training actually recalibrate on the sales floor?
Mindset bridges the gap between workload and quality work. Through an engaging narrative we touch on basic science to help us navigate the intricacies of human perception and interaction biases.
Mindset in combination with Performance (our Performance Essentials module) is currently the most purchased workshop for experienced reps. It’s designed to protect brand equity and turn a chaotic volume driven environment into a structured process.
ACE and its 10 elements are repeated and used throughout the sessions, so that they become part of the process. Not a simple checklist.
How long does the training take?
The Mindset module is specifically designed for our industry. Although its a vast topic, we include only those elements that can positively impact a conversation.
Mindset is a 16 hour program delivered in person on either a split-day or full-day formats. Given the sensitive timelines of each broker, we can customize the delivery times on a case by case basis.
Please contact our administrators at learn@allfx-consult.com to discuss your case and assign time frames that fit your requirements.
Can I communicate with the instructors post training?
Our phones, emails, (and front door for those in the area) are always open to all our trainees, clients and partners. We maintain an open communication model, since we are in the business of practical applications of the ever-evolving financial services industry, and not just a cold certification.
What accreditation or certificates will I receive on completion?
allFX-Consult is a recognized trainer with over 10 years in-business but does not provide accredited certification.
Our certificate of completion, acknowledges your successful participation in the Mindset workshop, with real-world/practical applications. This includes but is not limited to the material’s actual communication (direct and indirect) and its ability to be immediately applied upon completion.
I would like to refer a friend or two...
You know of people possibly interested to attend our training? Great!
Special discounts/referral fees are offered across the board. Reach out to learn@allfx-consult.com and become an active partner with perks.
Which role in a broker, is the training best suited for?
The Mindset workshop was designed to support the commercial teams of a brokerage. Due to its direct applicability to any type of communication (for ourselves, our clients, our traders and our colleagues), it can actually be applied in any role within an online trading broker.
Whether you have (or will have) direct communication with clients, or indirect communication through marketing and advertising, or even in discussions with colleagues on corporate planning, these training sessions are an added value to any interaction.
How much does the training cost?
Depending on individual, group or corporate bookings, various rates apply. Our administrators will be happy to provide all information regarding costs, schedule and any additional details required for your Mindset workshop.
When is the next available training date?
Timing is our only limitation because workshops are booked on a first-come-first-served basis. Be sure to secure your desired dates early. Please contact our administrators at learn@allfx-consult.com regarding availability.
Ready for MINDSET?
We can buy technology, we can buy a license, we can buy a building… but performance? Not many service providers can include that in the mix.
We do.
Growth means a lot of things. For us, it starts and ends with performance.
Worldwide workshops on Mindset, Performance, Markets, Industry.
100% interactive sessions, with high energy and real impact.
